Domestic Shipping Policy

Shipment processing time

All orders are processed within 5 - 7 business days, unless otherwise stated. 

The exception to this is during a 'Pre-order' period whereby the estimated dispatch date will be displayed and in times of an unplanned emergency which impacts the ability for orders to be processed/dispatched.

Some items may be dispatched directly from the supplier who have different dispatch times and this can also mean that some items arrive separately. Where an item is dispatched by another supplier, this will be displayed in the Item description section. 

There are certain times during the year where it is expected that delivery may take slightly longer e.g Christmas, Black Friday, Large sales/Re-launch. Pandemics, natural disasters and courier delays during holiday periods, strikes etc can also impact the time it takes to receive your parcel, however this will be out of The Sharky Store's control and we ask for customers to please be patience during these times. 

If we are experiencing a high volume or orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. Refunds will not be provided based on a later delivery time than anticipated by the customer or stated in our terms. Delivery/process times mentioned in our terms are estimates only and should never be referred to as definite timelines. 

Please note that some items are dispatched at different times and could arrive in separate parcels. Therefore, if you have ordered multiple different items, this will often be the case. So please allow extra time to receive additional parcels. If you are concerned about your order and have queries about missing items, then please feel free to email us: thesharkystoreuk@gmail.com and we will get back to you as soon as we can.  

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

Address details

Please ensure that you have entered the correct delivery address at checkout as these details cannot be amended after the order has been placed (for security and fraud prevention reasons). Orders cannot be cancelled after completing checkout and no refunds/replacements will be given in instances whereby the order has not been received by the customer, due to the incorrect delivery address being entered. 

 

Custom charges & related fees

The Sharky Store is not responsible for any custom charges/fees a customer may incur or receive after placing an order. These fees must be paid for by the customer and The Sharky Store reserve the right to refuse returns/refunds based on custom charges not being paid and where a parcel is returned back to The Sharky Store.